Our client is seeking an exceptional and experienced Duty Manager to oversee the daily operations of the Front Desk of this large modern multiple block residential development in Kew. Your primary responsibilities are to be the first point of contact for any incidents or issues related to customers, team members and visitors, to lead, motivate and manage a team of Concierge staff, manage all on site contractors, and to ensure that all Health and Safety procedures are adhered to. It will be essential for the successful candidate to have strong verbal communications, experience of working with high profile customers and the general public, and proven experience and ability to manage a team of staff and organise schedules. Other essentials will be to have experience of building health and safety and security procedures, IT skills, investigating and reporting experience, a high level of customer service skills, and polished personal presentation. You must have previous experience of working within a similar luxury residential or 5* hotel environment.