Our client is looking for an experienced Concierge to work at a high end residential development situated in Chelsea. Hours will be a rotating shift pattern comprising 4 day shifts followed 4 night shifts followed by 4 days off, then the cycle goes back to 4 days, 4 nights 4 off. When working day shifts that fall on a Mon to Fri the hours will be 11am to 9pm, weekends are 8am to 8pm. Then nights are always 8pm to 8am.
Your primary function is to be based in the management lodge, open/close gate to the development, monitor the estate in terms of security by conducting regular foot patrols, parcel management and visitor access control. Must maintain tight security measures, conduct routine checks of the entire premises, manage on site contractors, liaise with the managing agent regarding reactive maintenance and generally ensuring the smooth running of the development. It will be essential for the successful candidate to have strong communication, interpersonal skills with the focus on service delivery and exceeding client expectations without over promising and under delivering! Other duties include monitoring CCTV, monitoring and managing the parking of vehicles in the courtyard, dealing with any reactive maintenance issues such as lift failure, liaising with contractors, ensuring the buildings are clean and tidy, parcel and mail management.
The successful candidate will be super polished, well presented, engaging, personable and experienced at working with high profile customers and people from all different backgrounds and at all different levels. Other essentials will be to have good IT skills, investigating and reporting experience, highly vigilant, good initiative with a very critical eye for detail.