Experienced Estate Manager required to ensure the smooth running of this private residential estate in Stratford, E15. You will be managing the development and its employees, overseeing the day-to-day operations and ensuring that all services and activities are carried out efficiently. In addition, you will be responsible for developing and maintaining effective working relationships with all stakeholders and will lead on the delivery of excellent customer service to all residents and guests. Duties will include ensuring that the quality of service at the development is maintained to a high standard at all times, acting as a first point of contact for all queries from residents, managing all onsite staff, establishing budgets, keeping all appropriate records, and overseeing the maintenance of the development.
The successful candidate will have management experience in a similar customer focused role, have experience of delivering maintenance programmes and BMS Systems, the ability to prepare and present reports, knowledge of relevant Landlord and Tenant Act, RICS and ARMA guidelines and a good understanding of Health and Safety processes. You must have the ability to efficiently multitask under pressure and have excellent written and verbal communication skills.